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Terms of service

 01. General terms

  • I have the right to reject any order for any reason.

  • I have the right to cancel any order for any reason, at any time, and refund you.

02. Payment

  • The only currency accepted is USD, Payment should be done via PayPal. 

  • Commissions should be payed 50% upfront, after we discuss the price and I give you a slot, and 50% after final art approval but before I send the full resolution image.

03. process and delivery

  • The time it takes to finish your commission varies 1 week - 1 month depending on factors such as health and the complexity of the work. 

  • Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product.

04. Revision and changes

  • You have the right to request any alterations when first presented with the initial sketches. You have the right to request any color alterations when first presented with the WIP of the base colors. After that, you get 3 rounds of changes on the commissioned piece included in the price.

  • If you request more than three alterations after agreeing upon the sketch and flat colors, an additional fee will be added upon the final price. The amount of the extra charge depends on the change you want me to make.

05. copyright and usage

  • I, Samantha Generoso (the artist):

  • I retain all copyrights over the commissioned artwork.
     

  • I will NOT claim the intellectual property (IP) of the commissioned artwork.
     

  • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
     

  • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

  • You (the customer/commissioner):
     

    • You may upload the commissioned artwork on any website and social channels.
       

    • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
       

    • You may NOT alter the commissioned artwork without my (the artist's) consent.

    • You retain the rights to the intellectual property (IP).
       

    • You may NOT use the commissioned artwork for commercial purposes.
       

  • The following is considered copyright infringement:​
     

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.
       

    • Claiming the artwork as your own
       

    • Altering the artwork without my consent
       

    • In some cases, the commercial rights to the image may be purchased.

06. cancellation and refund policy

  • The buyer is not allowed a refund once I started working on the commission.
     

  • If for any reason I am unable to start your commission you will receive a full refund.
     

  • If you cancel your order before I started it, you can get a full refund.
     

  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
     

  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

What do you get?

  • Three sketches, one of which you should pick for me to continue with.

  • WIP of the flat colors, in which point you should tell me of any alterations in coloring that you may want.

  • Full-resolution file at 300 DPI of final drawing and a smaller version for internet upload. Final file formats are PNG. 

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